Shipping policy

 

All shipments cost €12.95.


Free shipping for purchases over €199.


In-store pickup is free with our click and collect service.


Estimated shipping times within the peninsula are 2 to 5 business days from the date the order is shipped (*).


(*) These delivery times may be extended up to 45 days for some of the following reasons:

  • Product customization
  • Special items
  • Unforeseen circumstances not attributable to ARISTOCRAZY
  • Product out of stock


If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and the customer will be given the option to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note, in any case, that deliveries are not made on Saturdays, Sundays, or holidays.

For the purposes of these Terms and Conditions, delivery or the product(s) will be deemed to have taken place upon signing for receipt at the agreed delivery address.
Online orders delivered to stores will have a shipping time of approximately 3 to 4 business days and will be made directly to the ARISTOCRAZY stores indicated in the checkout or order confirmation. In these cases, there is no option to opt for shipping to any delivery address. The product collection period in these cases will be 15 days; after this period, the product will be returned to the warehouse and the amount will be refunded.

For all orders over €1,000, you must send us your ID or passport with both sides in color to customersupport@aristocrazy.com. Once the documentation is approved, we will process your order.

The risk of the Products will be borne by the customer from the moment of delivery.

The customer will acquire ownership of the products when full payment of all amounts due in relation to them, including shipping costs, is received.

If customs holds the package, the recipient will be responsible for paying the processing fees. This condition is accepted upon purchase. If the item arrives at its destination and the customer refuses to pay the customs and processing fees, this amount will be deducted from the product return.

Your order may be shipped from different warehouses. If this occurs, we will notify you by email of which items you will receive in each shipment.